Terms & Conditions

1. About THC Auto

THC Auto is the parts and service trading name used by Tech Hub City Proprietary Limited (“THC Auto”, “we”, “us”). These terms explain how our online parts desk handles requests, quotations, payment and delivery.

2. Requests, fitment and quotations

A parts request or a product listing is an enquiry, not an order or a guarantee that a part is available. Please provide accurate vehicle details, including make, model, year, engine information and VIN or registration where available. We use those details to check fitment, but you should review the part description and vehicle application on the written quotation before accepting it.

Unless the quotation says otherwise, prices are in Botswana pula (BWP). The quotation will identify the parts, quantities, price, delivery or other charges, payment instructions and any expiry date. The written quotation controls if it differs from a catalogue listing. We will tell you about a material price or availability change and seek your approval before proceeding.

3. Accepting a quote and paying

To accept a quote, follow the payment instructions and submit the payment confirmation and proof of payment (POP) through the secure tracking page. Use the quote reference as the payment reference. A POP upload is only a notification; it is not proof that funds have cleared and does not itself mark the quote paid.

We verify receipt of cleared funds before updating payment status and confirming the order. Do not rely on a bank-account change sent through an unverified message. Contact THC Auto through the website if payment instructions appear inconsistent.

4. Delivery and collection

Any delivery charge, delivery area and estimated timing will be stated in the quotation or confirmed with you before the order proceeds. Timing is an estimate and may change due to supplier or carrier delays; we will communicate material delays. Please provide a complete delivery address and a reachable contact number. If delivery is not available for your area, we will discuss collection or another agreed arrangement.

5. Cancellations, returns and product concerns

Contact us as soon as possible if you need to cancel or change an order. We will confirm whether it can still be stopped, especially where a supplier has already dispatched or prepared a part. Any return, repair, replacement or refund will be handled in accordance with the applicable law and the circumstances of the goods. Contact us promptly with your quote or order reference and details of the issue.

Nothing in these terms removes or limits consumer rights or remedies that cannot lawfully be excluded, including rights under Botswana’s Consumer Protection Act 2018. A manufacturer’s warranty may also apply; any applicable warranty information will be provided with the part or order.

6. Customer information

We use the contact, vehicle, delivery and payment-confirmation information you submit to respond to your request, prepare and fulfil a quote or order, and communicate with you about it. Payment proof is stored privately and is made available to authorised staff for verification. Do not upload unrelated sensitive documents or full card credentials.

7. Complaints and contact

Please first contact THC Auto through the parts request or tracking page and include your quote or order reference so we can investigate. You may also contact Botswana’s Competition and Consumer Authority for information about consumer rights: Consumer rights under the Consumer Protection Act.

8. Applicable law

These terms are governed by the laws of Botswana. Any dispute will be dealt with by a competent Botswana forum, subject to your statutory consumer rights.